10% discount on first hour of labour

Definitions and interpretation
"Products” such products to be sold by us to you as may be agreed from time to time by us and you
"Services” means any configuration or installation services provided by us to you
"we/us/our” Ltd  (registered number 6085776)
"you/your” you, being the person(s) whose order for the Products and Services is accepted by us
"household” means a single residential dwelling
"business” means any entity that trades commercially, whether that is a partnership, limited partnership, limited business, publicly limited business, or sole trader.

1) Vouchers are only applicable to domestic customers aged over 65 years and are redeemable at any time durinng standard on-site business hours
2) Vouchers are not redeemable by any business customer or any commercial trading entity
2) Voucher is only redeemable against Services
3) Voucher is not redeemable against Products
4) Discount is deductable against labour costs of the FIRST hour on-site work and NOT workshop labour
5) Discount is deductable against labour costs of on-site work completed between 9.00am - 5.30pm Monday to Friday ONLY.
6) Voucher has no cash value, and there is no cash alternative
7) Voucher must be presented to visiting engineer PRIOR to commencement of work

Website terms and conditions

Overview Ltd and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Your data protection rights are set out in our Privacy Statement.
Additional terms and conditions may apply for voucher offers and our added value services. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the ltd website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. is a trading name of Ltd.
35 Verran Road, Camberley, Surrey, GU15 2ND.

Privacy Statement

Products” such products to be sold by us to you as may be agreed from time to time by us and you
"Services” means any configuration or installation services provided by us to you
"we/us/our” Ltd  (registered number 6085776)
"you/your” you, being the person(s) whose order for the Products and Services is accepted by us

Overview Ltd is committed to protecting your right to privacy as a user of our website. It is our policy to respect the privacy of private communication. The information you provide to us will be held on Ltd computers that are based in the UK. We collect information about our users and customers in order to help us continually improve the services and products we offer and so that we can enter into commercial arrangements, including the sale of advertising space. Ltd will always adhere to the UK Data Protection Legislation. This Privacy Policy only relates to the Ltd services/products and does not extend to your use of the Internet outside of site.

What data do we collect?
We will collect personal data as provided to us by you, during the registration to receive services or products from the Ltd, which you agree to supply us as accurate. We do not monitor your use of the Internet but we may use cookie technology to monitor your use of the Ltd website. This information is not stored alongside your personal data and will only be used on an anonymous, aggregated basis. We may hold personal data relating to the documents and forms viewed or downloaded by you in order to maintain and improve the products and services we offer.

What do we do with it?
We may use personal information about you to build up a profile of your interests and preferences.
This information will not be disclosed to third parties.

All customers agree to be bound by terms and conditions of service set out below.

1.1 This Contract sets out the terms on which Ltd  (registered in England with number 6085776) will provide Products and/or Services to you
1.2 In these terms and conditions the following words shall have the following meanings unless inconsistent with the context:
"Contract” means any contract between us and you for the sale of the Products and supply of the Services formed in accordance with condition 2
"Products” such products to be sold by us to you as may be agreed from time to time by us and you
"Services” means any configuration or installation services provided by us to you
"we/us/our” Ltd  (registered number 6085776)
"you/your” you, being the person(s) whose order for the Products and Services is accepted by us
1.3 You may have other rights granted to you by law in addition to those set out in these terms and conditions, which we may not exclude. These terms and conditions do not affect those other rights granted by law.

2.1 All Orders submitted by the Customer to Ltd  and accepted by Ltd  shall be subject to these following terms and conditions which shall form part of and govern any Contract. Subject to any variation under condition 2.3, the contract shall be on these conditions to the exclusion of all other terms and conditions.
2.2 No terms or conditions endorsed on, delivered with or contained in your order, confirmation of order, specification or other document shall form part of the contract simply as a result of such document being referred to in the contract.
2.3 These conditions apply to all Ltd ’s supply of goods and/or provision of service and any variation to these conditions and any representations about the goods and/or provision service shall have no effect unless expressly agreed in writing and signed by director of Ltd . You acknowledge that it has not relied on any statement, promise or representation made or given by or on behalf of the company that is not set out in the contract.
2.4 Acceptance by the Customer of any estimate or quotation for Products and/or Services issued by Ltd  shall be deemed to be acceptance of these terms and conditions.
2.5 Following completion of the relevant Services or delivery of the relevant Products, you will be asked to sign a Ltd service ‘job sheet’ to confirm details of the service. By signing the job sheet, you acknowledge that the relevant Products or Services have been supplied to your satisfaction and agreed price. It is your responsibility to ensure that the information specified on the job sheet is accurate.
2.6 The company website, leaflets, marketing material or correspondence are not binding and reasonable variations may be made without notice to the services, the provision of services and/or the supply of goods so varied shall be accepted as complying with the contract.
2.7 No order placed by you shall be deemed to be accepted by Ltd  until a written acknowledgement of order is issued by Ltd  or (if earlier) the company delivers the goods or performs the service to you.

3.1 All prices for Products or Services stated in any quote, estimate or acceptance of Order are those current at the time of the Customer's enquiry.
3.2 We may vary any prices or rates, and/or charge to you any taxes or duties imposed in relation to the Products or Services, at any time by posting the resulting price changes on our website or otherwise giving you notice. You can contact us and request details of our prices or any price change at any time.
3.3 You confirm that any quotes or estimates provided by our telephone operators or technicians prior to the provision of Products or Services are non-binding estimates only and that the final price payable by you may vary from such quotes or estimates.
3.4 A fee of one hours labour will be charged once an engineer has been dispatched to the specified premises, even if you cancel the visit before the engineer arrives on site.
3.5 If the correct information required to be supplied by you is not available upon arrival of the Ltd engineer resulting in an aborted visit a fee of one hours labour will be charged for the aborted visit and the service will need to be rescheduled at full cost.
3.6 If there are any unknown issues found once onsite and the service booked cannot be completed as specified, the booked service will be charged and a troubleshooting service will need to be booked at standard troubleshooting rates to solve the issues found.
3.7 Ltd engineers reserve the right to provide a booked service on customers existing equipment, engineers will test any existing equipment and will not proceed with any equipment they consider to be faulty. All engineers carry Ltd approved equipment that can be used to resolve your problem should your existing equipment not be suitable. Prices for Ltd supplied equipment will be made clear and all work will be agreed before installation.
3.8 You agree to pay for any loss or extra cost incurred by the company through your instructions or lack of instructions or through your failure or delay in taking delivery or through any act or default on your part.
3.9 Unless otherwise agreed by the company in writing, the price for the provision of services and/or supply of goods shall be chargeable by the company on the date of provision and or supply of the same.
3.10 Ltd will collect payment upon completion of work by cash or cheque and we can accept Mastercard or American Express for use with iZettle payment system. We do not accept VISA. All card payments are subject to a 3% fee for processing.
3.11 Time charges for ‘troubleshooting’ charged for business customers by Ltd are our standard hourly business rate for time spent onsite during standard office hours which are 9.00am - 5.30pm Monday to Friday only. Business customers are charged by Ltd in hourly increments at £55.50 per hour for desktop and laptop only work and £65.00 per hour for any environment that contains Servers and Routers during standard office hours per engineer. For work outside of office hours, IE weekends and evenings, the hourly rate is mulitplied by 1.5 times. Should equipment be removed and taken off site to be repaired in our workshop, travelling is charged at 45p per mile. A minimum billing time of 1 hour is charged for all ad-hoc work for business customers. We are not registered for VAT. Domestic customers are charged for the first hour and then in increments of ½ an hour, payment being due for each ½ hour or part thereof. The first hour is charged at £55.50 and each subsequent ½ an hour is charged at £22.20 No VAT is charged.
3.12 Payment terms for Domestic/Consumer/Home Based User customers are strictly payment upon completion of work. Credit terms are not offered to Domestic/Consumer/Home Based Users customers. Payment in cheques that do not clear, will be subject to an additional £50 surcharge and will incurr interest charges of 7% above the Bank of England current variable base rate. Bounced cheques must be settled once notified in cash. Any late payment due to non-clearing cheques, or cancellations fees must be settled immediately. Failure to do so may incur late payment fees or the transfer of the debt to a third party debt collection agency.
3.13 Payment terms for Commercial/Business/Office Based User customers are stictly payment upon completion of work for all ad-hoc work. Credit terms are only offered to approved Commercial/Business/Office Based customers for contracted and scheduled work, credit accounts are subject to approval by PRIOR arrangement. Approved credit terms are strictly 14 or 30 days from date of invoice. Payment in cheques that do not clear, will be subject to an additional £50 surcharge. Late payment will incurr interest charges of 7% above the Bank of England current variable base rate. Late payments must be settled once notified in cleared funds or cash.

4.1 Risk of damage to or loss of the supplied Products will pass to you upon completion of service.
4.2 Ownership of the Products will not pass to you until we have received in full (as cleared funds) all sums due to us in respect of the Products and delivery has occurred.

5.1 We aim to deliver the Products and perform the Services within the time indicated in our acknowledgement of order but cannot give an exact delivery or performance time or date.
5.2 We shall deliver the Products to such address or addresses as notified by you in the job sheet. A delivery note signed by you shall be satisfactory proof that delivery has taken place.

6.1 You must cancel any call-out requested for a technician at least 24 hours prior to a scheduled visit, or for Monday appointments at least 48 hours prior, failing which we reserve the right to charge you a cancellation fee of £49.95 plus the cost of any parts ordered. If an appointment is made for the same day, ie you telephone and make an appointment for a technician on that same day, and then cancel that appointment a cancellation fee of £49.95 will be charged. Any late payments of cancellations fees will be subject to our terms of payment conditions.

7.1 To the extent that it is permitted to do so, we will assign the benefit of any guarantee or warranty covering any defects in Products received by us under an agreement with the manufacturer or supplier of the relevant Product.
7.2 If any Services are provided by us, they will be carried out with reasonable care and skill and by suitably trained and qualified persons.
7.3 As part of any Services, we may provide you with our guidance on software installation and maintenance. You hereby acknowledge that you are responsible for obtaining all necessary third party licences for software or other intellectual property or products, and warrant that you are not in breach of any relevant licences and that you are compliant with all relevant applicable laws.

8.1 Ltd engineers are trained to help, and we guarantee to supply an appropriately trained engineer to your premises. We do not guarantee that we can fix every problem as inevitably some problems cannot be fixed without required action or recommendations being carried out by you. In cases where you are unwilling to take the action required and in circumstances where other unforeseen issues arise you are liable to pay in full the charges that are incurred for goods and/or services provided by us.
8.2 When a Ltd engineer provides support, there can be no guarantee that the issue will not occur again or that a similar issue may occur with same manifestations as the issue already addressed.
8.3 We are only liable to you for losses which you suffer as a result of a breach of these terms and conditions by us.
8.4 Our liability to you shall not in any circumstances include any personal or business losses that you may incur, including but not limited to lost data, lost profits or business interruption.
8.5 Any advice or recommendations given to you by us or our employees or agents as to storage, application, use or preference of the Products and Services which is not confirmed in writing by us, is followed or acted upon entirely at your own risk.
8.6 You agree that we shall not be responsible for the cost of any repairs or any other losses which occur as a consequence of a failure of your goods unless that failure occurs as a direct result of our provision of the Services.

9.1 Our rules of conduct require that you have adult representation present throughout each onsite visit from a Ltd engineer.

10.1 Ltd engineers may take custody of your hardware or software and/or remove it from your premises. Our engineers will advise you if any item requires attention by a third party or your equipment manufacturer or supplier. We do not operate a dispatch service for your equipment.

Neither we nor you shall be liable to each other if we cannot perform our obligations under this Contract because of an event beyond our or your control.

12.1 The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions or of any term of these terms and conditions will be governed by the law of England and Wales.
12.2 The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions.
12.3 If we do not enforce any of our rights under this Contract this does not prevent us from exercising these rights in the future.
12.4 The Contract and all communications between us will be conducted in the English language.

All customers agree to the below in additional to our terms and conditions as stated above. Ltd are not prepared to service systems that are found to have illegal software, illegal computer files or any data material that infringes copyright law or any other laws in the UK. We are responsible for reporting any illegal activities to the authorities. This does not affect your statutory rights.